OpenWebStart user guide


This article describes how to start a typical Aftersales rich client application through OpenWebStart. The user guide uses Microsoft Edge, as this is the browser recommended by Mercedes-Benz Group AG as of 2019/12.
The user guide only describes the start procedure related to Aftersales applications. This is no manual for general usage of OpenWebStart.

In case of an error!
If the start results in an error, please first read the existing articles on the FAQ / Troubleshooting page, before contacting the support units. We will document common problems and their solutions there. Many thanks!

To start an application using OpenWebStart, proceed as follows:

  1. Navigate to the XENTRY Portal or the Aftersales Portal for direct customers and log in.
  2. Click on the tile of the intended Aftersales rich client application. Only application tiles assigned to you will be displayed.
    XENTRY Portal tiles
  3. Your browser navigates to the application start page and automatically loads a JNLP file.
    Application start page
  4. At the bottom of the page, press the "Open"-button of the browser message to start the application.
  5. When the application is started for the very first time, a security warning appears. Activate the option "Always trust content from this publisher" and then click on "Run":
    Security Warning
  6. Afterwards you will be asked to confirm the required access rights to run the application. Activate the option "Remember this option?". Important! Always select "For website". Click "Proceed" to continue with loading the application:
    Codebase Warning
  7. The RIAD startup applet is shown. Click "Start Application." to finally launch the application:
    RIAD Applet
  8. The application will now start.

Last update: Wed 26 Jul 2023 02:57:38 PM CEST